Shipping:
Due to delicate handling all orders are shipped via FEDEX 3 day, flat rate  

Returns:
All returns must have a Returned Goods Authorization number (RGA)   before returning. Contact us via email info@tesa-hite.com and include  product name,  serial number, date of purchase, the order and invoice number and the reason for the return. Credit  will only be issued if the equipment is unused and in new condition with their original packaging.  A 15% stocking fee will apply to all returns and denial of credit if the equipment is damaged in anyway. Defective and damaged equipment  will be covered by the manufacturers warranty, which at their option  may repair or replace the equipment.

Purchase orders:
We  accepts purchase orders from all local state and federal agencies along with any person or business that has an account in good standing. If you would like to establish an Open Account with us fill out the Open Account application.

Payment:
Open Accounts:    Purchase Order and will be invoiced for Balance 30 days from ship to date. Method Company Check or  Wire Transfer. Late payments will receive a finance charge of 1.5% per/mon until balance is paid.
Shopping Cart Checkout:  Secure encrypted checkout with PayPal and Credit Cards 

Warranty:
All items  are covered by the manufacturer's original warranty. Warranties will typically cover against manufacturing defects and poor workmanship. Normal wear and tear will not be covered. Defective and damaged equipment  will be covered by the manufacturers warranty, which at their option  may repair or replace the equipment. 

Privacy:
All personal information (name, address, phone number, email,  etc.) strictly confidential. We will never sell or provide this information to any individuals or third party members without your expressed consent.